Privacy Policy
Last updated: January 2025
Data Controller
Protolab.tech operates as the data controller for personal information collected through our websites.
What Personal Data We Collect
- Contact Information: Name, email address when you contact us or book appointments
- Usage Data: IP address, browser type, pages visited (only with consent for analytics)
- Communication Data: Content of messages you send to us
How We Use Your Data
We process personal data based on the following legal grounds:
- Consent: For analytics cookies and marketing communications
- Legitimate Interest: To respond to inquiries and improve our services
- Contract Performance: To fulfill service requests and appointments
Data Retention
We retain personal data only as long as necessary for the purposes collected or as required by law. Typically:
- Contact inquiries: 2 years from last contact
- Service appointments: 3 years for business records
- Analytics data: 26 months (Google Analytics default)
Your Rights (GDPR/CCPA)
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Delete your data
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
Data Sharing
We do not sell personal data. We may share data with:
- Service providers (email, hosting) under data processing agreements
- Google Analytics (Ireland) for website analytics (with consent)
- Legal authorities when required by law
To exercise your rights, contact: info@protolab.tech
Cookie Policy
Last updated: January 2025
What Are Cookies
Cookies are small text files stored on your device that help websites function properly and provide analytics information.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality (always active)
- Analytics Cookies: Google Analytics to understand website usage (requires consent)
Cookie Consent
We use an opt-in consent system. You can:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences
- Change preferences anytime using the "Cookie Preferences" button
Google Analytics
When you consent to analytics cookies, we use Google Analytics with:
- IP anonymization enabled
- Secure cookie settings
- 26-month data retention
Provider: Google Ireland Limited. Data may be transferred internationally. See Google's Privacy Policy for details.
Managing Cookies
You can withdraw consent at any time by:
- Using the "Cookie Preferences" button on our website
- Clearing cookies in your browser settings
- Disabling cookies in your browser (may affect functionality)
Shipping
Orders are usually processed within 2–3 business days. Delivery times depend on destination and chosen carrier. International shipments may incur customs duties or taxes payable by the recipient.
Returns & Exchanges
Returns are accepted within 14 days from delivery for unused items in original condition and packaging. To start a return, email info@protolab.tech with your order details. Refunds are processed to the original payment method after inspection.
Terms of Service
By using our websites you agree not to misuse the services and to comply with applicable laws. Product availability and pricing may change. We may refuse or cancel orders in case of errors, suspected fraud, or unavailability.
These terms are governed by Italian law. Venue: Italy. If a clause is unenforceable, the remainder remains in effect.
Controller & Contact
Controller: protolab.tech
Contact: info@protolab.tech